Return Policy
Mariners Made Return Policy: At Mariners Made, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we are here to help. This Return Policy outlines the process and conditions for returning your purchased items.
Return Period: You have 30 days from the date you received your item(s) to initiate a return.
Condition of Returned Item: Products must be returned in the original condition and packaging in which they were received. Items must be unused, unaltered, and not damaged.
Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Return Process Initiate a Return: To initiate a return, please email us at support@missionmalls.com with your order number, the items you wish to return, and the reason for the return.
- Return Confirmation: We will review your return request and, upon approval, send you a return authorization along with return instructions.
- Shipping the Product Back: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Inspection of Returned Item: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
Refunds: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges: If you need to exchange an item for the same item in a different size or color, send us an email at support@missionmalls.com and send your item to the return address provided in our return instructions.
Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately at support@missionmalls.com, so we can evaluate the issue and make it right.
Contact Information: For any questions or concerns regarding your return, please contact us at support@missionmalls.com.
Please note that this return policy is subject to change without notice. It is advised to review the policy periodically.
This return policy template is provided as a general guideline and should be tailored to meet the specific needs of Mariners Made and comply with local laws and regulations. It is advisable to consult with a legal professional to ensure completeness and compliance.